Refund & Cancellation Policy
Last updated: June 2026
Quick Summary
- Free cancellation up to 24 hours before your appointment
- 50% refund for cancellations within 24 hours (where applicable)
- Business subscriptions can be cancelled anytime — access continues until period end
- Deal/coupon purchases are non-refundable once redeemed
1. Booking Cancellations (Customers)
When you book an appointment through Quickly Reserve, you enter into a service agreement with the individual business. Cancellation policies may vary by business, but the following platform-wide defaults apply:
| Cancellation Timing | Refund |
|---|---|
| More than 24 hours before appointment | Full refund |
| Less than 24 hours before appointment | 50% refund (where applicable) |
| No-show (did not attend) | No refund |
| Business cancels your appointment | Full refund |
To cancel a booking, go to My Account → Activity and select the booking you wish to cancel. Refunds are processed within 5–10 business days to your original payment method.
2. Business Subscription Cancellations
Business subscriptions (Mini, Basic, Medium) are billed monthly. You may cancel your subscription at any time from your Dashboard → Subscription page.
- Your subscription remains active until the end of the current billing period.
- No partial refunds are issued for unused days within a billing period.
- After cancellation, your business profile will be deactivated and removed from the browse page.
- You may reactivate your subscription at any time by subscribing again.
- If you believe you were charged in error, contact us within 7 days of the charge.
3. Deals & Coupon Purchases
Deals and promotional coupons purchased through the Quickly Reserve Deals Marketplace are subject to the following policy:
- Deals are non-refundable once redeemed at the business.
- Unredeemed deals may be refunded within 14 days of purchase if the business has not yet provided the service.
- If a business closes or becomes unavailable before you redeem your deal, you are entitled to a full refund.
- Expired deals are non-refundable.
4. How to Request a Refund
To request a refund, please use one of the following methods:
Email Support
Contact us via our contact form with your booking reference and reason for refund.
Account Portal
Log in to your account and navigate to Activity to cancel eligible bookings directly.
We aim to respond to all refund requests within 2 business days. Approved refunds are processed within 5–10 business days.
5. Disputes & Chargebacks
We encourage customers to contact us before initiating a chargeback with their bank. Chargebacks can result in account suspension and may delay resolution. We are committed to resolving disputes fairly and promptly.
If you have a dispute with a business regarding service quality, please contact us and we will mediate on your behalf.
6. Contact Us
If you have questions about this policy or need assistance with a refund, please reach out:
Quickly Reserve Support